FAQ’s

What materials are your rugs made of?

Our rugs are crafted from high-quality materials such as wool, cotton, jute, polyester, or a blend of these materials, ensuring durability and comfort.

Are your rugs suitable for high-traffic areas?

Absolutely! We offer a range of rugs specifically designed for high-traffic areas such as entryways, hallways, and living rooms. These rugs are constructed to withstand daily wear and tear.

Can I clean your rugs in a washing machine?

It depends on the specific rug material and construction. While some of our rugs are machine washable, others may require professional cleaning or spot cleaning with mild detergent and water. Please refer to the care instructions provided with each rug for best practices.

Do you offer eco-friendly or sustainable rugs?

Yes, we offer a selection of eco-friendly and sustainable rugs made from natural materials such as organic cotton, wool, and jute. These rugs are crafted with environmentally conscious practices and materials, making them a great choice for eco-conscious consumers.

Do your rugs shed?

Shedding is a common occurrence with many rugs, especially those made from natural fibers like wool. However, shedding typically diminishes over time with regular vacuuming and use. Our rugs are designed to minimize shedding while maintaining quality and appearance.

Are your rugs suitable for outdoor use?

Yes, we offer a range of outdoor rugs specifically designed to withstand outdoor conditions such as sunlight, moisture, and mildew. These rugs are crafted from durable materials and feature UV-resistant properties to maintain color and quality over time.

What is your return and refund policy?

Our return and refund policy allow you to request a replacement or refund within 30 days of receiving your order if you’re unsatisfied with your purchase. We want you to be happy with your items!

Do you accept returns?

Currently, we do not offer returns. However, we’re more than happy to provide replacements for defective items.

How do I request a replacement or refund?

Simply email us at [email protected] with your order number and the reason for your request, and we’ll guide you through the process.

Can I cancel my order?

Yes, you have the right to cancel your order within 24 hours of placing it for a full refund. Just email us at support@canvartx.com with your order number and the reason for cancellation.

Can I access or update my personal information?

Yes, you can access, update, or correct your personal information by logging into your account or contacting us directly.

For any other questions or concerns, please don’t hesitate to reach out to us. We are here to ensure you have the best experience with Canvartx.com